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VACANCY
Front Office - Trainee
As a Front Office Trainee, you'll assist with check-ins, guest inquiries, room allocations, and billing. You'll promote hotel services and ensure guest satisfaction. English and French required, with strong communication skills.
What will you do? (Responsibilities)
Welcome guests with efficient, friendly, and polite check-ins
Explain hotel facilities and services to guests
Handle departures following hotel procedures and billing instructions
Address guest inquiries and internal requests (Housekeeping, F&B, MOD)
Answer the phone using internal telephone etiquette
Assist with in-house promotions and facilities
Be familiar with all room types and in-room facilities
Monitor availability of accommodations and promote sales
Assist with room allocation according to guest preferences
Ensure accurate recording of charges, payments, and transactions
Verify signatures as per Hotel Credit Policy
Contribute to achieving 100% guest satisfaction
Bilingual in English; French and a third language are a plus
Strong communication, organizational, and computer skills
Enthusiastic, people-oriented, and a team player
What we like to see in you: (Requirements)
Bilingual in English (French and a third language are a plus)
Effective communication and organizational skills
Proficiency in computer and Microsoft Office applications
Enthusiastic and people-oriented
Ability to work well in a team
Intermediate level of French (at least)
About the brand
When you join Marriott Hotels, you join a collaborative team of creative, dynamic people setting the pace in the industry. Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.
What you can expect from us: (Benefits)
Monthly compensation of €750 net
€7 meal voucher per working day
Access to discounted hotel rooms within the Marriott network
Discounts on food, beverages, and gift shop items at the hotel
Supportive, multicultural work environment
Learning and development opportunities through on-the-job training
Possibility to grow within an international hotel group
Free uniforms and laundry service for work clothes
Exposure to global hospitality standards and practices
Complimentary overnight stay with dinner and breakfast at the Brussels Marriott Hotel, to be used within the first month of your internship